MapVivid
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Terms and conditions

Last updated: 12 November 2026

These terms explain the rules for using MapVivid and what you and we can expect from each other. Please read them before you create an account or buy anything.

1. Who we are

MapVivid (mapvivid.com) is run by Sergio Alejandro Franco Forero, an individual (persona natural), based in Bogotá, Colombia ("MapVivid", "we", "us"). You can reach us at mapvivid@gmail.com. Full details are on our legal information page.

By using the website you accept these terms. If you buy a paid product, these terms form the contract between you and us for the service, together with the checkout terms of our reseller Paddle (see section 6).

2. What MapVivid offers

  • City maps: hand-picked places by category on one map, with tips and walking routes. Free.
  • 1-day itineraries: ready-made day plans you can follow, print or add to your calendar. Free.
  • AI trips: a day-by-day plan for your trip, built by artificial intelligence from our hand-picked places and the preferences you give us. Each verified email gets one free AI trip; further trips are paid per trip or included in PRO.
  • PRO: a monthly subscription with extra AI trips and trip links that never expire. What each plan includes is shown on the Free and PRO page, which forms part of these terms.

We may improve, change or stop free features at any time. If we make a change that takes away a main feature of something you have already paid for, we will tell you in advance and you may cancel and get a refund for the unused part.

3. Your account

  • You need an account to save cities, trips and itineraries, and an email to build an AI trip.
  • You must be at least 18 to create an account or buy anything, or have the authorisation of a parent or legal guardian.
  • Give us a real email address and keep your password safe. You are responsible for what happens in your account.
  • One free AI trip per person. Creating several accounts to get more free trips is not allowed.
  • You can delete your account at any time by writing to mapvivid@gmail.com. We may suspend or close an account that breaks these terms, and will tell you why unless the law prevents it.

4. AI trips and travel information

AI trips are generated automatically. We base them on places our team has checked, but AI can make mistakes: a place may be closed, an opening time or travel time may be wrong, or a plan may not suit you. Information on MapVivid, including maps, tips, prices, opening hours and walking routes, is general guidance and can change without notice.

  • Check opening hours, prices, bookings, entry rules and safety advice with the place or official sources before you go.
  • Check travel requirements (visas, health, insurance) with official government sources.
  • Use your own judgement about routes, transport and safety, especially at night or in unfamiliar areas.
  • MapVivid is not a travel agency. We do not sell or book transport, accommodation or tickets.

Do not enter sensitive personal information (for example about health, religion or other people) in the trip description box. We use what you write only to build your trip.

5. Trip links

Each AI trip gets a link you can share. On the free plan the link works for 15 days, then it stops working and the trip is deleted. Trips bought individually or made with PRO keep their link for as long as MapVivid runs the service and your account exists. Anyone you give a link to can see that trip, so share it with care. You can delete a trip from your account at any time.

6. Prices, payment and Paddle

Prices are shown on the Free and PRO page and at checkout. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle's buyer terms apply to the payment. Taxes such as VAT are calculated by Paddle at checkout based on where you are, and the charge on your statement will show Paddle.

  • Pay per trip ($0.99 per trip): a one-off payment for one AI trip with a link that does not expire.
  • PRO: a monthly subscription that renews automatically every month at the price shown when you subscribed, until you cancel. We will tell you at least 30 days before any price change, and you can cancel before it applies.

7. Cancelling PRO

You can cancel PRO at any time with the link in your Paddle receipt email, or by writing to us at mapvivid@gmail.com. Cancelling stops the next renewal; you keep PRO until the end of the month you already paid for. Trips you made while on PRO keep their links after you cancel.

8. Refunds and your right to withdraw

Consumer law gives you rights to cancel online purchases: in Colombia, the right of withdrawal (derecho de retracto) within 5 working days and the reversal of card payments (reversión del pago); in the EU and the UK, a 14-day right of withdrawal. We go further and offer a 14-day money-back guarantee on every purchase, with no questions asked. How it works is explained in our refund policy.

9. Acceptable use

Please don't:

  • copy, scrape or download our maps, place lists, tips or itineraries in bulk, or use them to build another service;
  • try to get around limits such as the number of free AI trips, or overload the service with automated requests;
  • break into accounts, our systems or those of our providers, or spread malware;
  • use MapVivid for anything illegal, or to harass or harm anyone.

10. Our content and yours

The MapVivid name and logo, the selection of places, the texts, tips, itineraries and the design of the site belong to us or to our licensors and are protected by intellectual property law. You may use them for your own personal, non-commercial travel planning, including printing and sharing your trips with friends and family.

Your trip preferences and descriptions stay yours. You give us permission to use them to build and store your trip and run the service. We do not publish them.

11. Third-party services

Maps and some place information come from Google Maps. Using the map and the "Save to Google Maps" or directions links is also subject to the Google Maps terms. We are not responsible for websites or apps of other companies that we link to.

Places do not pay to appear in our maps, top lists or AI trips. If we ever show sponsored content or use affiliate links, we will label them clearly.

12. Our responsibility

We work hard to keep MapVivid accurate and available, but we cannot promise it will always be error-free or uninterrupted. We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or not using reasonable care. We are not responsible for losses that were not foreseeable, for business losses, or for anything that happens at places, venues or on journeys you choose based on our suggestions.

Nothing in these terms limits liability that cannot be limited by law, such as for death or personal injury caused by our negligence, fraud, or your rights as a consumer under the law of the country where you live.

13. Changes to these terms

We may update these terms, for example when we add features or the law changes. The date at the top shows the latest version. If a change affects a paid plan you have, we will email you at least 30 days before it applies, and you can cancel before then.

14. Law and disputes

These terms are governed by Colombian law, including the consumer statute (Ley 1480 de 2011) and the electronic commerce law (Ley 527 de 1999). If you are a consumer living in another country, you also keep the protection of the mandatory rules of the country where you live, and you can bring a claim in the courts of your country of residence. In Colombia you can also go to the Superintendencia de Industria y Comercio (SIC). If you have a problem, please write to mapvivid@gmail.com first: we answer complaints within 15 working days, and most things can be solved quickly that way.