Draft. This page is being prepared and has not been legally reviewed yet.

Refund policy

Last updated: 12 November 2026

If MapVivid isn't right for you, you can get your money back within 14 days of paying. No questions asked.

14-day money-back guarantee

You can ask for a full refund of any purchase within 14 days of the payment date, for any reason. This applies to:

Pay per trip: a full refund of the trip price within 14 days of buying it.
PRO: a full refund of your first payment, or of any monthly renewal, within 14 days of that payment.

After a refund, the trip you paid for goes back to the free rules (its link works for 15 days from the refund), or your PRO plan ends.

How to ask

Either of these works:

Write to mapvivid@gmail.com with the email you used to pay. You do not need to give a reason.
Contact Paddle, our reseller, using the link in your receipt email or at paddle.net.

Our orders are processed by Paddle.com, the Merchant of Record, so the refund is paid by Paddle to the card or account you paid with. Refunds are usually sent within 5 working days of your request; your bank may take a few more days to show it.

After 14 days

PRO: you can cancel at any time to stop the next renewal. You keep PRO until the end of the month you paid for. We don't refund part-months, unless the law requires it.
If something went wrong, for example you were charged twice or a trip could not be built, write to us and we will put it right whenever it happened.

Your legal rights

Our guarantee gives you at least what consumer law requires, and you never lose it by starting to use your trip or PRO:

Colombia: the right of withdrawal (derecho de retracto, Ley 1480 de 2011, article 47) lets you cancel within 5 working days. If you paid by card and the charge was fraudulent or not authorised, or you did not receive what you bought, you can also ask for the payment to be reversed (reversión del pago, article 51) within 5 working days of finding out, by telling us and your card issuer.
EU and UK: the legal right to withdraw from an online purchase within 14 days.

This policy does not affect any other rights you have as a consumer, for example if the service is faulty.