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Contact

Last updated: 12 November 2026

MapVivid is a small team. Email is the fastest way to reach us, and we answer within 2 working days.

What you can write to us about

Help with an AI trip or your account. Tell us the email you use on MapVivid and, for a trip, its link.
Payments, cancelling PRO and refunds. Write to us, or use the link in your Paddle receipt. Our refund policy explains the 14-day money-back guarantee. Refund policy
Your personal data. Ask for a copy of your data, a correction, or to delete your account. Please write from the email linked to your account. We answer questions within 10 working days and requests or complaints within 15. Privacy policy
A place is wrong or missing, or your city isn't on MapVivid. Tell us the city and the place. We read every suggestion.
Partnerships and press. Tourism boards, hotels, hosts and journalists are welcome to get in touch.

Sergio Alejandro Franco Forero
Bogotá, Colombia